Our Service
Our Service
Our service structure
Our dedication to the “customer experience” should mean your decision to move your business mobile account over to us results in a level of service and satisfaction you can be happy with. Our service is all about you, because you’re the reason we’re here.
We retain 98% of our customers annually which is a testament to the service we deliver on a daily basis.
Account management structure
Having the right lines of communication is essential to you getting what you need in a time and manner you expect.
Our account management structure below means we can deal with your queries and requests quickly and promptly.
Service structure
Our service does not stop once the contract is signed
To make sure your experience is a good experience, we will make sure you receive the following from us:
• Welcome letter confirming your mobile account details, contact numbers and useful links
• Post transfer call to make sure all users are up and running
• Online bill setup
• Tariff check after first full months invoice to make sure all services are added and billed correctly
• Regular updates on network products and tariff refreshes
Contact us now on 0845 263 6943 to discuss how Fusion Mobile can enhance your current business mobile solution.