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Our Service

Our service structure

Our dedication to the “customer experience” should mean your decision to move your business mobile account over to us results in a level of service and satisfaction you can be happy with. Our service is all about you, because you’re the reason we’re here.

We retain 98% of our customers annually which is a testament to the service we deliver on a daily basis.

Account management structure

Having the right lines of communication is essential to you getting what you need in a time and manner you expect.

Our account management structure below means we can deal with your queries and requests quickly and promptly.

 Service structure

Our service fusion mobile

Our service does not stop once the contract is signed

To make sure your experience is a good experience, we will make sure you receive the following from us:

• Welcome letter confirming your mobile account details, contact numbers and useful links
• Post transfer call to make sure all users are up and running
• Online bill setup
• Tariff check after first full months invoice to make sure all services are added and billed correctly
• Regular updates on network products and tariff refreshes

Contact us now on 0845 263 6943 to discuss how Fusion Mobile can enhance your current business mobile solution.

Market Leading Solutions

We deliver a full Unified Communications and Cloud Computing portfolio including supplying and joining up your business mobile phones, business landlines, business telephony systems and business connectivity along with your office IT systems to deliver better ways of working.

Investing in more efficient technology solutions wont impact on your cashflow.

Receiving A Good Service?

Do you have anyway of proving the service you get from your existing suppliers is good or bad?

At Fusion Mobile all of the products and services we provide have a service level agreement (SLA) which means every time you ask us to do something, we have predefined amount of time we should process your request in.