Information, Collection and Use
Your privacy is of paramount importance to us.
We collect information from our users at several different points on the website. This is to provide you with the services or
information you have requested, to deal with your requests and enquiries, and to:
- Create an individual profile so that we can tailor our services to your specific requirements, identify issues that are important to you, and inform you of particular goods, services or events that may be of interest to you.
- Maintain our records and for administrative purposes.
- Carry out customer and market research.
- To process orders arranged via our services, in which case your information is transmitted to the utility provider concerned.
- To allow us to provide continuous improvement to the services we offer.
- Protect our websites and systems against unauthorised access.
If you become an affinity member, or ask us to provide information on our services, we will also use your information to administer these relationships. If you provide us with information other than through this website, you will be told when you provide it how it will be used. We may disclose personal data if required to do so by law and to protect and defend the rights of us, or our website or users of our website.
Keeping you Informed
We may contact you by post, telephone, email, fax, or by short text or picture messaging with information, news, events and seminars on our services and those of relevant partners. We may pass your details to relevant partners whose products and services you may be interested in so that they can contact you in the same way. By providing your details through this
website, you are agreeing to receive information of this type and by the methods stated, unless you tick the box provided when you submit your information. You can ask us at any time to stop sending you this information by emailing us or writing to us at the address in the contact us section.
Cookies & Log Files
On our website you are able to save your login name so that it is automatically completed on subsequent visits. This facility is
optional and will only store your login details. You can usually adjust your browser so that your computer rejects cookies. Information about cookies and how to remove them from your browser can be found from the Information Advertising Bureau at www.allaboutcookies.org.
Data Transfers Outside the UK
In providing you with the services you request, for example information about international products, we may need to transfer your information to countries which do not have data protection laws as extensive as the UK. If so we will keep control of the information or require anyone we pass it to to treat it to UK standards.
Links to other sites
Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy policies of any third party sites.
We have technological and operational procedures in place to protect this information from loss, misuse, alteration or destruction and our directors and employees are subject to strict obligations of confidentiality. We endeavour to take all reasonable steps to ensure your personal information is protected. To help protect your personal data and minimise the risk of it being intercepted by third parties, we offer the use of a secure server and use industry standard encryption when you submit information through our website. However we cannot guarantee the security of information which you send on-line. In particular you should not use email to send confidential or sensitive information. Please also refer to our terms & conditions regarding the security of your password.
We respect the importance of privacy for children. Our website, by the nature of the Group’s business, is not knowingly designed for or directed at children under the age of 13 years. It is our policy never to knowingly collect data from children aged 13 or under.
Transfer or Sale of Business
If we sell the business or integrate it with another, or dispose of any rights relating to you, your details may be disclosed, subject
Access to Your Personal Information
You have a right under the Data Protection Act 1998 upon written request and payment of a fee, to request a copy of the personal data which we hold about you.
Correcting/Updating Personal Information
Please help us ensure your records are kept up to date by notifying us of any changes in your personal details. If at any time you